Ursula Holtgrewe

Revival: Re-organising Service Work: Call Centres in Germany and Britain (2002)  Karen A Shire Ursula Holtgrewe Christian Kerst Paperback. Routledge, 2019-01-29 ISBN 9781138718418     Re-organising Service Work: Call Centres in Germany and Britain  Karen A Shire Ursula Holtgrewe Christian Kerst eBook. Taylor and Francis, 2017-09-29 ISBN 9781351765176     Re-organising Service Work: Call Centres in Germany and Britain  Karen A Shire Ursula Holtgrewe Christian Kerst eBook. Taylor and Francis, 2017-09-29 ISBN 9781351765183     Re-organising Service Work: Call Centres in Germany and Britain  Ursula Holtgrewe Christian Kerst Karen Shire Hardcover. Ashgate, 2002-12-20 ISBN 9780754619550